Was the support portal really worth all the trouble?

Ever since the launch of the support portal, I’ve been tracking most of the issues with what was supposed to be the end-all-be-all fix to support in Second Life from Linden Lab. We’re not talking about any crappy forums posting, or contact email list either. No, this was the primo service. Top notch. The big leagues.  Even with JIRA which was supposed to help all of the community help Linden fix bugs that… well, don’t seem to get fixed. Still.

But who am I to complain? All in all between JIRA, phones, and the support portal, we’re only looking at about … eight times it’s been down without scheduled maintenance.  That’s only a total of 2.66 times a month.  Not bad for premium support service that was supposed to take care of all of our support needs and help make it more efficient for contacting Linden.  I think.  Or something like that.

Kind of amusing really.   When the support line goes down that is.   You don’t hear of technical support actually needing technical support often.